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Resident Handbook

Table of Contents

Welcome to the 929 Apartments!

Welcome to the 929 Apartments… we are delighted you to chose to live with us!  With your choice comes a responsibility: to live your life in a way that helps everyone get the most out of their experience. As a member of our community, you are expected to be the kind of community member that people can count on to abide by the rules and regulations.

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Contact Information

Emergency Contacts

Property Contacts 

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Important Dates

Move-In Dates

June 15, 2016: 1st Move-In
August 1, 2016: 2nd Move-In
August 15, 2016: 3rd Move-In

Move-Out Dates

May 31, 2017: 1st Move-Out
July 15, 2017: 2nd Move-Out
July 31, 2017: 3rd Move-Out


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Community Building and Common Area Facilities

Club Room

The Club Room is a popular meeting space in the building. All rules governing common area spaces will be enforced. While the Club Room is a meeting/social space, there are other residents who live on the 9th Floor so noise must be kept to a minimum at all times. The Club Room is for the exclusive use of building residents. As such, the Club Room is not a space that cannot be reserved.

Should you choose to gather in the Club Room, please note that you may not restrict any resident’s access to that space. A resident must accompany guests at all times. There is a 25-person maximum for that room which must also include other building residents who wish to use that space.

The maintenance and care of these facilities is every resident’s responsibility; therefore, abuses may result in temporary closing of this space. If personal trash is left behind or furniture is moved around, charges will be posted to their account. Cameras in the Club Room and Rooftop Terrace assist in enforcement. Please report all repair needs or problems to the Sales Office.

Building and Terrace Furniture

For your comfort while studying, socializing, or watching TV, furniture has been provided in common area spaces (Lobby, Club Room, and Rooftop Terrace). This furniture is meant to stay in these designated areas so that all residents may enjoy its use. Please do not take common area furniture to your apartment; there will be a moving charge for removing furniture from any common area.

Package Delivery

As a convenience, we may accept mail/UPS/FedEx Packages on your behalf, however, we will not be held responsible for accepting the packages in the event of theft, damage, or other loss. You must show your valid picture ID to retrieve your package. Over-sized packages may be delivered directly to your apartment by building staff.

Fitness Center

The Fitness Center is located on the 9th Floor. Food is not allowed in the Fitness Center. Please limit drinking to water only while in the Fitness Center. Proper athletic attire is required. Shirts and shoes must be worn at all times. Please report maintenance problems to the office immediately or by submitting an online maintenance request. Do not attempt to repair equipment yourself. Please use equipment in the manner in which it was intended. Use of the Fitness Center is at your own risk. Anyone beginning an exercise program should first consult a physician.

Courtesy Desk

The Courtesy Desk is staffed 24 hours a day by Concierge Officers from Broadway Services.  Concierge Officers issue packages, check-out luggage carts, assist with lock-outs, and are a general resource about the local community.

Office

The office is located on the first floor of the building, in the Lobby. Office staff are available to help residents with renewing License Agreements, collecting rent payments, answering questions about the License Agreement, and addressing issues as needed.

Mail

Each resident is assigned a mailbox and key upon move-in. Mailboxes may be shared by multiple residents. Mail is delivered daily by the United States Post Office with the exception of Sundays and federal holidays. You will receive an email when a packages arrives for you. 

As a convenience, we will accept mail/UPS/FedEx packages on your behalf, however, we will not be held responsible for accepting the packages in the event of theft, damage, or other loss. You must show your valid picture ID to retrieve your package. Over-sized packages may be delivered directly to your apartment by building staff.

Your address should read as follows:

FName LName

929 N. Wolfe Street, Apartment xxxx

Baltimore, MD 21205

Payment

You will not receive a bill or invoice for any installment amount due. We do not provide payment slips, payment reminders, etc. It is your responsibility to make the payments by the first of the month. Pay online, deliver payments to the rent drop box at the office, or mail the payments. If you do not make the payments by the third day of the month at 10 AM, you will be assessed a late fee. Payments that are mailed must be received by the due date, regardless of postmark, to avoid late fees.

Rent Payment

Payments are due on the first day of the month and considered late after 10 AM on the third. You may pay the rent at the office, put it in the Rent Drop Box or take advantage of one of our online options.

Forms of Payment

You may pay your installment online by credit card or eCheck. You may pay your installment by check, money order, cash, or cashier’s check in the office.

eCheck

eCheck payments will be deducted from a checking account. There are two options for eCheck: the first option is to make a one-time payment at an amount specified by you; the second option is to set up recurrent monthly payments (ACH Payments) that are automatically processed on the first business day of each month. There will be a fee associated with each transaction.

Credit Card

Credit card payments may be made on a one-time basis or set up recurrent monthly payments. This service may include a convenience fee for each transaction.

Late Payment and Returned Checks

If your installment payment is received after the date specified on the License Agreement, you will be charged late charges. A returned check fee, plus applicable late charges will be assessed on all checks returned by a bank for any reason. Returned checks must be redeemed by money order or cashier’s check within 48 hours of notification. Late charges will be charged from the first late day. After two returned checks, we will no longer accept checks for your rent payment or any other charges owed.

It is your responsibility to ensure that all installment payments and other charges are paid on a timely basis. All monies received from you will first be applied to any outstanding debts such as delinquent rent, late fees, NSFs, utilities, charges for damage repair, etc. Any remaining monies will then be applied to the current month’s rent. If any amounts are deducted to cover a balance, your current month’s rent will not be considered paid in full and late fees will be assessed.

After-Hours Payments

Payments may be made after hours by dropping off your check, money order or cashier’s check in drop box outside of the office. Be sure to include your name and apartment number on the payment to ensure timely processing. If late charges are applicable, they will be posted to your account and/or the payment returned. We have the right to refuse any payment that does not pay your balance in full.

Resident Surveys

Periodically surveys are distributed to the residents in an effort to solicit feedback about your experience. Surveys provide you with an opportunity to assist us in providing the best experience possible.

Vending Machines

Snack and beverage machines are located on the 9th Floor. Machine malfunctions and any loss should be promptly reported to the office. If money is lost in the machine, please call the number on the machine to request a refund.

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Unit Information

General Policies

In order to comply with local fire codes (which are created ultimately for your own protection and safety), certain policies apply toward the condition of your unit. In addition, decorating guidelines have been established in order to prevent damage to the units.

All furnished units are to remain furnished, with beds on the frames and furniture on the floor (e.g., no beds on top of desks or dressers, no desks or dressers stacked or turned on end). For safety reasons, cinder blocks are not permitted. Furniture may be rearranged in your unit provided it is returned to its original position prior to check-out.

The following must also be adhered to:

Damages

Residents are responsible for the condition of their unit and all furniture. Any repairs needed within units must be performed by authorized maintenance personnel. Residents will be charged for the repair of any damages upon vacating the unit.

Dishwasher

In order to reduce maintenance problems with dishwashers, the following guidelines should be used: scrub dishes first, especially if it will be a few days before you run the load. Be sure the product is advertised as an automatic dishwasher detergent, not one for hand-washing dishes. Once a month, pour a cup of distilled vinegar in the dishwasher and run it empty two times.

Food Waste Disposal

Each apartment is equipped with a food waste disposal in the kitchen sink. Please use common sense when operating this appliance. Care and Operating Instructions: do not insert hand into disposal. Turn on cold water full flow (water should remain on during complete disposal operation and for a sufficient time after grinding is completed to ensure all waste is flushed away). Turn the switch to the “On” position to start disposal. Feed the food waste into the disposal while it is running; do not dispose of huge quantities at once! Do not turn off the motor or water until grinding is complete.

Garbage

All garbage must be properly bagged and placed in the trash chute (in the Trash Room). Please make sure that the door is completed closed after you place your trash down the chute and the red light is off. Storing garbage in apartments, common areas, and stairwells is not permitted.

Garbage Chutes

Residents should use the Trash Chute only for small bundles of common household trash. Trash must be bagged and tied tightly in bundles that are small enough to fit easily through the opening; and heavy enough to drop all the way down. Do not put anything down the chute that might get stuck in the chute. Loose, light items may get stuck inside the chute unless they are secured inside tightly tied bags of bundled trash. The chute must not be used to dispose of hazardous or flammable materials or anything that is wet.

DO NOT pour any liquids or drop loose food waste down the chute. These will stick in the shaft may cause foul smells and health hazards.

Heating and Cooling Unit

Efficiency of your heater is dependent upon complete air circulation. It is important to keep all vents in every room open. In addition, please ensure that return air vents are left unobstructed. If you wish to request a new furnace filter, please submit a maintenance request.

Light Bulbs

To have a burned out light bulb replaced, please submit an online maintenance request.

Maintenance

All maintenance concerns in your bedroom, your apartment, or elsewhere in the building should be reported via an online maintenance request. Please provide us with all the information pertaining to your maintenance request in order for us to most efficiently respond to your issue. For emergency maintenance issues after-hours, please contact the Courtesy Desk. Examples of maintenance emergencies include: flood, major electrical problem, sewage backup into apartment, no functioning toilets in apartment, refrigerator does not work (inoperable), or fire.

Upon submission of the request, maintenance staff will undertake corrective measures as quickly as possible. You will be notified when the work has been completed or if more time is needed to correct the situation.

Smoke Detectors

The smoke detectors in your units are very sensitive. When taking a shower, close the bathroom door to ensure the steam does not affect the detector. When cooking, be sure to use the fan above the stove. If your detector makes a chirping sound, it means the battery is low. Submit an online maintenance request as soon as possible to have the battery replaced. Any time a smoke detector sounds an alarm, you should respond to it as an emergency and proceed in a safe manner. Never disconnect the smoke detectors. Sometimes you may experience a “false alarm.” The smoke detectors may be set off by dust, an insect or just may need routine cleaning. Opening the front door and windows (to allow fresh air into the unit) may stop the false alarm. Tampering with firing safety equipment is a violation of state and federal laws and will result in fines, eviction, and possible arrest.

Toilets

Do not flush paper towels; they do not degrade. Do not stand on toilets. Never flush feminine hygiene products, regardless what the packaging states. If your toilet does overflow or clog up, turn off the water supply immediately. There is a water shut-off valve next to the toilet on the lower left side of the wall. Residents are required to plunge their own toilet prior to calling in maintenance. A plunger is available at the Courtesy Desk. Residents will be responsible for any toilet damages/overflows that are the result of improperly disposed articles.

Apartment Entry

We respect your right to privacy. Without prior written consent, no one is given access to your unit. However, our staff may enter your unit as follows:

Except in cases of emergency and as required by law, we will provide you with reasonable written notice of our intent to enter and entry will be during normal business hours. You may be present; however, entry is not conditioned upon your presence. In case of emergency, we may enter the unit at any time without prior notice. In such situations, you do not have the right to refuse to open a door and you must allow access.

Utilities and Conservation

If your utility use exceeds the allotted amount, you will be invoiced for and required to pay the overage. Whenever you save energy, you not only save money, you also reduce the demand for such fossil fuels as coal, oil, and natural gas. Less burning of fossil fuels also means lower emissions of carbon dioxide (CO2), the primary contributor to global warming, and other pollutants. You do not have to do without to achieve these savings.

The average American produces about 40,000 pounds of CO2 emissions per year. Together, we use nearly a million dollars worth of energy every minute, night and day, every day of the year. By exercising even a few of the following steps, you can cut your annual emissions by thousands of pounds and your energy bills by a significant amount. These steps include:

Vacant Bedrooms

Current residents must make every effort to welcome a new roommate as long as there are empty bedrooms or bed spaces in the unit. It is a violation of your License Agreement to tell a potential roommate that you do not want a roommate or that there are no vacant beds. It is also a violation of your License Agreement to double occupy a bed space. You may have the opportunity to lease open bed spaces. Please contact the Sales Office for more details.

Washers/Dryers

A washer and dryer is provided in your apartment. All appliances should only be used in the manner for which they were intended. No dying of fabric or other materials is ever permitted. In the event you should need instruction on how to use the machines, please submit an online maintenance request and staff will stop by to assist you.

We have vent-less dryers in our apartments which means they need to run longer than dryers you may be more accustomed to using. The clothes dryer that most of us are familiar with works by pulling in air, heating the air, and then discharging through a vent. Vent-less clothes dryers have no output air vent and rely on a different method to dispel the moisture laden air. Vent-less dryers can function anyplace and do not require installing a vent pipe making them perfect for smaller spaces.

Window Screens

It is important that the window screens and blinds remain in good functional condition. They are not to be removed, tampered with, and/or detached in any manner.

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Safety And Emergency Procedures

Introduction

The 929 Apartments has a strong commitment to safety; to make it work, you must also have this commitment. We have adopted instructions and procedures to follow in emergency situations; please be aware of these and understand their importance.

We work closely with local police and fire departments and are constantly evaluated to ensure that we continue to provide the safest living environment possible. Please respect these regulations as you would any others. Please think safety at all times.

Security and Concierge Officers

Broadway Services provides concierge officers for our 24-hour Courtesy Desk. Concierge Officers issue packages, check-out luggage carts, and are a general resource about the local area.

As a resident of the building, you are issued a keycard that allows you to enter to Lobby of the elevator, access the elevators, and enter your apartment. Apartments with bedrooms have a lock and those residents are issued a metal key for those doors.

There are 40 closed-circuit cameras in the Lobby, in front of the building, and in the rear of the building. There are 24-hour foot and vehicular patrols outside of the building. JHMI's Corporate Security keep a walkie-talkie at the Courtesy Desk for immediate communications and staff security kiosks on every corner between our building and the campus.

Earthquake

Residents should maintain an emergency supply kit in his/her unit consisting of a three-day supply of water, non-perishable food, closed toe shoes, a flashlight and fresh batteries, a battery operated radio, gloves and any medication that might be required by the resident. At the sign of an earthquake, residents should immediately seek cover and when safe, should evacuate the building.

Fire Safety

Fire warning devices and safety equipment are to be used only in case of emergency. The sounding of a fire alarm should be taken seriously and residents should follow the instruction of Management and local police/fire personnel. The intentional sounding of an alarm outside of an emergency situation will be considered a criminal offense and the person or persons responsible will be treated accordingly.

Multiple electric outlet plugs are not permitted. Surge protected power strips with circuit breakers are permitted. All extension cords must be of the grounded, three-prong type and be UL approved.

Live holiday decorations such as trees/wreaths are prohibited. Hot plates, candles, incense, space heaters, cooking grills, lighter fluid, and other combustibles are prohibited due to the increased risk of fire hazard. For more information, please refer to the rules and regulations portion of your License Agreement.

If there is a fire or the alarm sounds, feel your door with the back of your hand before exiting. If it is cool, exit the unit, close the door, and proceed to evacuate the building. If the door is hot, don’t open it; fill any cracks with wet towels, signal from your unit by hanging a sheet out your window and wait to be rescued by the fire department. Upon leaving your unit, close your door. If smoke is present in the breezeways, lie down and crawl to safety; fresh air will be near the floor.

After you have exited, please be sure to move away from the building in order to avoid falling debris and to give the fire department personnel room to operate. Notify a member of staff upon exiting the building. The fire department will give an “all clear” when it is safe to re-enter the building. Finally, for safety sake, always let your roommate know where you are, a practice commonly known as the buddy system.

In the event of fire, residents should proceed away from the building. You are required by law to evacuate the buildings when the alarm sounds. Failure to do so is not only dangerous and illegal, but it also may result in criminal prosecution and the initiation of eviction proceedings. Persons involved in tampering with smoke detectors, extinguishers, sprinklers, or any of the protective casings around the fire safety equipment will be subject to criminal prosecution. Upon your exit, please report any information that you know to Management and local police/fire personnel.

Hurricanes

A hurricane watch is issued when a storm threatens to hit the area within 24-36 hours. A hurricane warning is issued when a storm is expected to hit a specific area within 24 hours. In the situation that a hurricane warning is in effect, you should follow these steps:

Tornadoes

Know the difference between a tornado watch and a tornado warning. A tornado watch simply means that conditions are favorable for the formation of a tornado. A tornado warning is issued when a tornado has actually been sighted or is indicated on radar.

In the situation that a tornado warning is in effect, you should open your unit windows approximately ½ inch. Doing this will relieve internal pressure and lessen the possibility of injury should a tornado strike. Go to your bathroom. The safest place for you to stay during the tornado warning is in your bathroom. We suggest you take a portable, battery operated radio with you to keep you updated on the current status of the tornado. Once the tornado warning has been lifted, the immediate danger is over and you may resume normal activity.

Winter Storm

In areas where winter storms may be particularly severe, you should begin making plans in late fall for the coming winter. We recommend having the following items on hand before the storm season arrives: battery operated radio and spare batteries, fully charged cellular phone, flashlights with spare batteries, snow and ice removal equipment, and a fully stocked first aid kit.

Your Personal Safety

Personal safety measures are just as important to your well-being as those previously mentioned. Crimes, injuries, and personal assaults all occur outside of our control, but there are steps that may be taken to decrease your likelihood of being a victim. Please keep your apartment door closed at all times.

Safety Tips:

Tips on Preventing Auto Crime:

Personal Property Insurance

Please be aware that the community takes many precautions to maintain the safest living environment possible, but we are not liable for any losses or damages that may occur to your personal property. If you are a dependent, you may be covered under your guardian’s personal property insurance.

The community takes many precautionary measures in attempting to aid the well-being of our residents. These include: strongly urging you to keep your apartment/suite and bedroom locked at all times and having an extensive preventive maintenance program designed to detect and cure any problem areas throughout the physical facility. We strongly recommend that you obtain personal property insurance for all of your valuables.

Thank you for taking time to read the community’s resident handbook. Please remember that you are an important part of our community and we hope you invest time and interest in keeping our community a great place to live!

You agree that we do not promise, warrant or guarantee the safety and security of you, your guests or your personal property against the criminal actions of other residents or third parties. Furthermore, we shall not be liable for any damage or injury to you, your guests or your personal property or to any person entering the Apartment or the Community, for injury to person or property arising from theft, vandalism or casualty occurring in the Apartment or the Community. You agree to indemnify and hold us harmless from all claims, costs, and expenses arising from injury to person or property to you or any of your guests regardless of the cause, unless the injury is due to our negligent or intentional conduct.

You have the responsibility to protect yourself and to maintain appropriate insurance to protect you and your belongings. It is a fact that no security system, including video cameras, controlled access gates, courtesy patrol services or electronic intrusion safety devices, can guarantee protection against crime. We do not monitor any security video cameras or other photographic surveillance that may be installed at the community. As to any and all security measures taken at the community, you may not rely for your personal safety upon any measures we may take to secure the building/s. Even elaborate security systems are subject to mechanical malfunctions, tampering, human error or personnel absenteeism, and can be defeated or avoided by clever criminals. Further, repairs to such devices cannot always be completed immediately. Therefore, you should always proceed on the assumption no security systems exist.

You acknowledge that you have read, understood and agree with the above notice. You have received no representations or warranties, either expressed or implied, as to the overall safety of the Apartment and Community and/or any security system at the Community. We have not in any way stated or implied to you that the security of person or property is provided, promised or guaranteed or that the Community was or will be free from crime.

For the purpose of this paragraph, Owner shall include EdR, its officers, agents and employees.

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Policies and Regulations

Rules and Regulations

You agree to these "Rules and Regulations" for the purpose of preserving the welfare, safety, and convenience of occupants in 929 Apartments, for the purpose of making a fair distribution of services and facilities for all occupants and for the purpose of preserving our property from abusive treatment. A violation of these Rules and Regulations may be deemed a default by you, and may result in termination of the License. Additional rules and regulations can be found in the 929 Apartments Handbook. Complaints for violations of these Rules and Regulations will be addressed in accordance with the following procedure:

First: If there is a complaint we will investigate and if we conclude that the complaint is of merit, but not of sufficient severity to warrant Licensor taking action under the License, we will issue a written warning to you outlining the violation.

Second: If there is a second complaint we will investigate and if we find that the complaint is of merit, but not of sufficient severity to warrant Licensor taking action under the License, you will be assessed an administrative fee for each complaint in an amount not to exceed $100.00 to cover the additional time and expense in investigating the complaint. You agree that this administrative fee is reasonable and that you will pay it immediately upon our request for payment.

Third and subsequent complaint: If there is a third complaint or subsequent complaint we will investigate and if we conclude that the complaint is of merit, you will be assessed an administrative fee for each complaint in an amount not to exceed $100 to cover the additional time and expense in investigating the complaint. You agree that this administrative fee is reasonable and that you will pay it immediately upon our request for payment. Your Guarantor may be notified, and we may, but are not obligated to, terminate your License.

Aiding and Abetting

Aiding and abetting means you personally are responsible if something is happening in your unit that you know of, are present for, or assist in. This also applies anywhere on campus if you are present during a policy violation. You are equally as responsible for the violation if you fail to report the violation. One example of this may be a roommate having a cat. All roommates would be held responsible for this policy violation because they are aware of the violation and did nothing about it. Alcohol, drugs and parties that carry heavy penalties may have a great effect on roommates. If you know that a roommate has or uses drugs in your unit, you may also be held responsible for those drug violations.

To avoid being in violation for aiding and abetting, you need to immediately report violations. Leave the unit if needed and notify the Sales Office. If staff responds to a violation and you are in the unit while it is occurring, your name and situation will be documented. This documentation will be used when investigating possible policy violations (see section on when policies are broken).

Alcohol and Drugs

Possession and consumption of alcoholic beverages must be in full compliance with local, state and federal laws and regulations and in accordance with these Rules and Regulations. Conduct which infringes upon the rights of others to a quiet, orderly living environment is not acceptable under any circumstances and is expressly prohibited. Open containers of alcohol are not permitted in the hallways or other public areas of the Community. Common source alcoholic containers in excess of three (3) gallons are prohibited and the sale of alcohol is prohibited. We reserve the right to confiscate any alcohol that is present in the Community in a manner that violates these Rules and Regulations and/or local and federal laws.

No drugs, narcotics, controlled substances or drug paraphernalia may be possessed, used, sold or distributed at the community. Persons who violate this policy will be subject to disciplinary action and arrest, including immediate eviction. Possession of a medical marijuana card does not override the license agreement provision prohibiting the use of marijuana on the premises.

Assault

The threat of physical abuse of any community member or guest is forbidden. Threats of any kind, racial or sexual harassment, malicious pranks, or abusive name-calling, is not permitted.

Ball Playing, Bicycles and Skateboards

Ball playing (including but not limited to baseball, football or soccer), skateboarding, inline skates, bicycle riding or use of any equipment with wheels are prohibited in the buildings/units. These activities have the potential to create excessive noise, cause damage, and may inflict physical injury.

Bicycles

Bicycles should be stored in apartments or in racks located at the parking garage. We advise residents to provide their own vandal-proof bike lock and to always lock your frame and wheels to the racks. Please register your bicycle at the Courtesy Desk. The 929 Apartments is not responsible for lost or damaged bicycles. Following uniform fire code, bikes should be stored only in areas provided and not inside the building. Any bicycles parked and/or locked in any hallways, stairwell, or clubhouse/community building, may be removed upon sight and impounded.

Check-In/Check-Out

A Condition Report will be provided upon check-in. Please take time to read the comments concerning your unit. Please return this form to the office upon completion and notify them if you find additional issues or have a concern. Please make sure this form is an accurate listing of your unit, as it will protect you from being charged for any damages which may have occurred before you moved into your unit.

Prior to check-out at the end of the year, a letter will be sent to you notifying you of all the steps involved in checking out, including: having your unit inspected, turning in your keys, and completing a forwarding address card. 

Commercial Ventures/Solicitation

Solicitation and/or canvassing of any kind, without our prior written consent, is not permitted in the Community. You are required to obtain permission from Licensor for any such activity. You will not use any part of the Community for any commercial business or purpose. You will use and occupy your Bedroom, the Apartment and the Community in compliance with all applicable local, state, and federal laws and any rules and regulations of any governmental board having jurisdiction. The Internet connection provided as part of the License Agreement may not be used for any commercial or profit-making enterprise.

Common Areas

Belongings may not be stored in hallways, stairwells or other common areas. Residents are responsible for keeping common areas (Club Room, Fitness Room and Conference Room) clean and picked up after use. Please return furniture to its original position, if moved. Residents are strongly encouraged to work together to maintain a clean community living area. Concerns with neighbors should be addressed directly.

For your comfort while studying or watching TV, furniture is provided in the Club Room. This furniture is meant to stay in the designated areas so that all residents may enjoy its use. Please do not take the public area furniture into your unit; there will be a $50 moving charge for removing furniture from any public area. All missing furniture should be reported immediately to Management to assist in recovering the missing community, thus protecting your privilege of the use of these areas.

Conduct

By signing your license agreement, you agree to follow the policies in the license agreement and this resident handbook. Any violation of the license agreement or resident handbook policies will be handled through the conduct process. All members of the community have an obligation to uphold community standards, including your university’s student code of conduct.

Damages

Residents are responsible for the condition of unit furnishings and will be billed for all repair and/or replacement costs. Any and all repairs needed within units and other areas must be performed by authorized maintenance personnel. Residents will be charged for the repair of any damages for which they or their guests are responsible.

Student Conduct

As in all living situations, we have a set of policies and guidelines for the community which must be adhered to. It is very important that you familiarize yourself with all rules and regulations and the material contained in this handbook and in your license agreement. Since every resident will have received these rules, this is considered your “first warning.” 

The community operates in an adult atmosphere, thus most residents will never find themselves involved with disciplinary action. The largest part of individuals who require disciplinary action simply need a verbal clarification or warning. For those persons whose behavior is such that it requires more attention, any or all of the following may occur: a private meeting with a staff member, a written warning (with copies to your file and guarantors of the license agreement), restriction from areas or events, relocation within the community complex, referral to the manager and/or, University official, contract probation, eviction, and/or criminal prosecution.

Disruptive Behavior

Residents are expected to act in a manner that will not disturb the academic pursuits or infringe upon the privacy rights, health or safety of other persons. Understand that any activity that has a negative impact on the roommates or neighbors will not be tolerated.

Elevators

If an elevator malfunctions, press the alarm button and stay inside until help arrives. Do not attempt to pry open doors or climb out. Residents will be charged the cost to retrieve items dropped down shafts or cleaning/damage costs due to resident negligence or misbehavior.


Failure to Comply

Each resident is required to follow all directives of community staff and act in an appropriate and civil manner. Failure to accurately identify oneself to staff or comply with staff requests and directives will result in disciplinary action.

Gambling

Gambling is prohibited on the property, including all apartments, common areas and grounds.

Guests and Host Responsibility

Each resident has the right to use their bedroom and apartment for the purpose of sleep or study and must be afforded a degree of privacy. By the same token, residents must have a reasonable opportunity to interact with their guests. Any resident who feels inconvenienced by the presence of a guest should address their concern with the host resident.

We encourage you to invite guests to your apartment, but please keep in mind that the privilege of having guests includes accepting direct responsibility for their actions when they are in our building. Residents are responsible for the payment for damages caused by their guest’s behavior, even if unaware of their behavior. Depending on the severity of a guest’s violation(s), a guest’s misbehavior can be grounds for the termination of your License Agreement. Guests(s) visits(s) may not exceed 3 consecutive days.

Inspections

Apartment inspections will occur for preventative maintenance and condition assessment. Residents will be notified in writing and in advance of these inspections. In the event that a resident has previously violated License Agreement policies regarding proper cleanliness, guest privileges or the pet policy, this document serves as notice for Management to re-inspect the apartment as necessary to ensure there are no further violations. Management reserves the right to enter your unit in the event of an emergency.

Keys and Locks

Each resident, whose name appears on the License Agreement, is issued a keycard and a mailbox key (and bedroom key, if applicable). Residents may not duplicate, distribute or loan apartment, bedroom or mailbox keys. Improper handling of keys will result in replacement costs, paid by the resident. Residents may not change the locks on any door or install additional locks or chains. Upon completion or termination of the License Agreement, all keys must be returned to the Sales Office. Failure to return keys will result in replacement costs, paid by the resident. Charges of $10 per metal (mailbox or bedroom) and/or $20 per key will be assessed for each item lost or not returned.

In the event that you are locked out of your apartment or lose any of your keys, please come to the Courtesy Desk with valid identification to complete the Lock-Out / Lost Key Form. A Concierge Officer will escort you to your apartment upon presentation of your ID. Locks are changed at a cost of $45.00 per lock. A fee will be assessed for lock-outs ($10 after office hours).

Mistreatment of Staff

Threats, harassment and any other mistreatment of building staff are grounds for disciplinary action, which may include cancellation of the License Agreement and criminal prosecution.

Musical Instruments

Loud, offensive or boisterous activities or odors or other conduct that unreasonably disturbs the comfort, sleep or enjoyment of other occupants and their guests in the Community (including unreasonable uses of televisions, radios, guitars, pianos, keyboards, stereo systems and computers) are not permitted in the Community. Band instruments of any kind may not be played in the Community without our prior written consent.

Noise

Due to the multi-occupant nature of the Community, offensive or disruptive noises or odors of any kind are prohibited in the Community. You and your guests should, at all times, maintain order in the Apartment and in all of your and their conduct in the Community. Loud, offensive or boisterous activities or odors or other conduct that unreasonably disturbs the comfort, sleep or enjoyment of other occupants and their guests in the Community (including unreasonable uses of televisions, radios, guitars, pianos, keyboards, stereo systems and computers) are not permitted in the Community. Band instruments of any kind may not be played in the Community without our prior written consent.

Parking

NEED TO PURCHASE A PARKING PERMIT?

AFFILIATED WITH JHMI – For those who will be living in 929 and ALREADY have a JHMI parking permit, you will continue to park in the Washington Street Garage where you are presently assigned. For those who intend on buying a parking permit, please stop by the Sales Office to obtain a confirmation of occupancy letter which you will take to the Parking Office located at 600 N. Wolfe Street, Harvey 108, where you will be assigned to the Washington Street Garage. For more information, please visit the Department of Corporate Security, Parking & Transportation at 600 N. Wolfe Street, Harvey 108, http://www.hopkinsmedicine.org/security_parking_transportation/parking/, or call 410-955-5333.

UNAFFILIATED WITH JHMI – For those of you who will be living in 929, are not affiliated with JHMI but wish to park in the Washington Street Garage, this information applies to you. Please stop by the Sales Office to obtain a confirmation of occupancy letter which you will take to the Forest City New East Baltimore Partnership, located on the First Floor (Suite 102) of the Rangos Building at 855 N. Wolfe Street. There, you will be able to purchase your parking permit. For more information, please contact the Forest City New East Baltimore Partnership - Mel Penn (Security Director) at the Forest City New East Baltimore Partnership at 410-900-1017.

Pets

Pets are not permitted in or about the Apartment, except for animals assisting disabled or handicapped persons and fish in an aquarium that can be no larger than 10 gallons. If a pet is found in the Apartment, the following will apply:

FIRST - A written warning will be issued to you specifying the complaint and a $100.00 charge will be assessed against you. The pet must be removed from the Property immediately. You will also be responsible for cleaning and/or replacement of carpet due to any damage by the pet(s) and for charges incurred for pest control treatment.

SECOND - Upon a second violation, a $200.00 charge will be assessed against you, and we may declare the License Agreement to be in default.

Physical Abuse and Harassment

Physical, verbal and other abusive behavior and threats of physical abuse toward residents and/or staff are violations of policy and will not be tolerated. Such conduct may be grounds for immediate disciplinary action, removal from the community, and could include criminal prosecution. Examples of prohibited conduct include sexual and racial harassment, threats of violence, sexual assault, fighting, punching, slapping, kicking, scratching and pushing. Practical jokes, pranks or other disruptions are also prohibited in the campus community.

Power Outage

If a power outage occurs, remain calm and notify the office (or the 24-hour Courtesy Desk, after normal business hours). Always keep a flashlight with fresh batteries in your apartment. Do not use elevators, if applicable. Turn off all electrical equipment when safe to do so (except fume hoods) to prevent damage when power returns. If you are in an unlighted area, proceed cautiously to an area that has emergency lights.

Public Posting

All posted signs and posters must be pre-approved by Management Staff in the office before they may be posted. Approved posters and signs will then by posted by Management Staff in the designated areas.

Smoking

Smoking is not permitted anywhere in the building, including the 9th Floor Terrace. Violations will result in the IMMEDIATE termination of the license agreement with FULL PAYMENT of the entire license term due. Residents also risk license termination for the behavior of their guest(s). If the smoke detectors are activated, the cost for the Fire Department to reactivate will be charged to the violator(s). Common area camera footage will also be used as evidence for prosecution of fire code violations.

Throwing Objects

Balls, sports equipment and any other similar items may not be used in the interior areas of the community. No object may be thrown or dropped from a window or unit/common area opening. Window screens must be left intact and must not be removed, loosened, or altered in any manner.

Assignment

This License permits you to live in your Bedroom and to use the Common Areas of the Apartment. You may occupy your Bedroom as your residence and for no other purpose. While you cannot License any part of your Bedroom or the Apartment to another person, you may be able to assign your rights under this License to another person if we give our written consent, but the giving of our consent is at our sole discretion. We are not responsible for finding a person to whom you can assign the License and we are not obligated to assist you in finding a potential assignee or to fill your Bedroom before filling other bedrooms in the Community. It is your sole responsibility to find a person to whom you can assign this License. Even if you do assign this License, you will still be liable for all of the obligations under this License unless we specifically agree, in writing, to release you. A $200 assignment fee must be paid by you prior to the assignment and the new occupant must take possession of your Bedroom before the assignment will be considered complete.

Vacant Bed Spaces

Current residents cannot refuse a new roommate as long as there are empty bed spaces in the apartment. It is a violation of your License Agreement to tell a potential roommate that you do not have a vacant bed space in your apartment when in fact one or more bed spaces are unoccupied. If you do not wish to have new roommates, you may rent any open bed space(s) at the current rate.

Vandalism

Willful destruction of the community by a resident or guest is a violation of policy and may result in disciplinary action, prosecution and immediate eviction.

Weapons

Firearms, ammunition, fireworks, explosives, highly flammable materials, weapons, projectile devices, guns or knives, or any other weapon or material or instrument which poses a risk of damage or injury is strictly prohibited and a violation of the law. DEFINITIONS (in all cases include, but are not limited to, the following):

Windows 

Window screens must be left in place at all times. Residents may not exit a unit through the windows unless there is a fire. Hangings, partitions, or curtains of any type may not be used in a way that inhibits exit of a unit and/or common area in the event of an emergency. Unauthorized entry into any portion of the building via window, roofs, ledges, and locked areas is prohibited.


Solicitation

Solicitation and/or canvassing of any kind, without our prior written consent, is not permitted in the Community. You are required to obtain permission from Licensor for any such activity.


Walls, Ceilings and Furniture

You will not erect any exterior wires, aerials, signs, satellite dishes, etc., in your Bedroom or the Apartment or anywhere in the Community. Room entrance doors, ceilings, windows, drapery rods and trim should remain free of nails. All decorations should be of a temporary nature and not permanently deface or damage your Bedroom or the Apartment. No posters, sheets, parachutes, fishnets, stickers or materials of any kind are allowed on ceilings or in the windows. Adhesive materials may not be attached to any surface of the Apartment.

You will not remove any of our property, and you will not perform any repairs, painting, wall papering, electrical changes or other alterations (other than for small nail holes in sheet rock for hanging pictures) of the Apartment without our prior written consent.

No furniture/appliance is to be removed from public areas or from the Apartment.


Fire and Safety Equipment

Fire warning devices and safety equipment are to be used only in case of emergency. The sounding of a fire alarm should be taken seriously and you must proceed according to the instructions provided by Management staff. The intentional sounding of an alarm, or tampering with any other safety equipment, outside of an emergency situation will be considered a criminal offense and the person or persons responsible will be treated accordingly.


Multi Electric Outlet Plugs

Multiple electric outlet plugs are not permitted. Surge protected power strips with circuit breakers are permitted. All extension cords must be of the grounded, three-prong type and be UL approved.


Trees and Wreaths

Live decorations such as trees/wreaths are prohibited.


Candles, Flames and Open Heating Elements

Hot plates, candles, halogen lamps, incense, space heaters, cooking grills, lighter fluid, or anything with an open heating element or flame are not allowed within the Apartment. Grilling and the usage or storage of outdoor grills are not allowed on balconies or breezeways, either with charcoal or gas grills and are permitted only in designated areas.


Preventative Maintenance

Preventative maintenance inspections are performed in apartments throughout the year. During inspections, staff inspect the condition of locks, replacing air filters (where needed), inspecting smoke detectors/fire equipment, inspecting plumbing lines, and checking the condition of appliances/flooring. These inspections are required to ensure that apartments remain in a safe and functional condition. As a courtesy, you will be notified in advance. When you receive this notice, please make sure areas are accessible for staff and your roommates (if applicable) are aware of this preventative maintenance.


Late Fees

All electronic payments submitted through the resident portal including all payments made in the Sales Office and put in the Rent Drop Box are processed before late fees are assessed. Recently, payments sent to us have not been received by the deadline resulting in late fees. If your installment is being submitted by a bank or another individual, it is recommended that you request your payment be sent a few days earlier to avoid a late fee. Payments mailed are still considered late if not received in the Sales Office by the third day if the month. We do not want to assess late fees, but as stated in Section 2 of the License Agreement, a penalty of 5% must be assessed on late/delinquent payments.


Health, Hygiene and Pests

It is an expectation that each resident cleans and maintains her/his bedroom and apartment, including proper disposal of empty food and beverage containers. Residents are prohibited from activities that violate any health code. Residents may not violate these regulations or interfere with the safe and clean environment of others.

Though we exterminate regularly, please notify the Sales Office immediately if you develop a pest problem. Don’t wait a few days and let the problem worsen. If we need to arrange a special visit by the exterminator as a result of your actions negligence, you will be billed for the exterminator’s visit.


Bounced Checks

A returned check charge of $30.00 will be assessed for any check returned unpaid. After two returned checks, we no longer accept checks on your behalf. All future payments would have to be made by credit/debit card, money order or cashier’s check only. Additional fees may apply.


Trash

Trash Rooms are located on every floor. Residents are expected to dispose apartment trash on a regular basis, depositing items fully inside the Trash Room. No trash or garbage accumulation is allowed in or around the Apartment. Discarded trash, garbage, and household personal items(s) are not allowed in hallways, common areas, or anywhere in the building. These items must be placed in the trash containers provided in the building. It is your responsibility to properly dispose of these items. If we must remove any discarded items or personal property at any time, the total cost will be charged back to you. We may inspect the premises at any time and assess fines up to $50.00 for each item that we must remove.


Package Delivery

As a convenience, we may accept mail/UPS/FedEx Packages on your behalf, however, we will not be held responsible for accepting the packages in the event of theft, damage, or other loss. You must show your valid picture ID to retrieve your package. Oversized packages may be delivered directly to your apartment by building staff.
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Resident Services

Housekeeping

We provide janitorial service for common areas of the building. Residents are responsible for the cleaning and upkeep of their apartment. For your convenience, a Trash Room is located on every floor for trash disposal. It is everyone’s responsibility to keep the community clean and free of trash. Do not leave trash on the stairwell or in the hallways. If trash is found in inappropriate locations, your account may be charged trash removal fees.

Mail

Each resident is assigned a mailbox and key upon move-in. Mail is delivered daily by the United States Post Office with the exception of Sundays and Federal Holidays. You will receive colored magnet on your mailbox when a packages arrives for you. You will need to bring a valid photo ID to the Courtesy Desk to sign for and claim your package.

As a convenience, we may accept mail/UPS/FedEx Packages on your behalf, however, we will not be held responsible for accepting the packages in the event of theft, damage, or other loss. You must show your valid picture ID to retrieve your package. Over-sized packages may be delivered directly to your apartment by building staff.

Hot Beverage Service

Hot beverages (coffee, tea and cocoa) are available in the Lobby weekdays from 6 AM to 11 AM.

Cable and Internet

Cable (72 channels, plus 5 HBO channels) and high-speed wireless internet are provided by Elauwit. To report cable or internet concerns, please contact Elauwit at support@elauwitnetworks.com or 800-611-9837.

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Community Living

Introduction

Learning to live in a community environment requires maturity, an examination of values, and assessing how one’s behavior affects others. The specific rules and regulations that exist at the community are detailed in the rules and regulations section of your License Agreement and this handbook. Take time to review your License Agreement and familiarize yourself with the rules and regulations. You and your guests are responsible for following them. Failure to do so may result in disciplinary action including termination of License Agreement.

The underlying assumption at the community is that residents have the capacity and desire to be self-directing and responsible members of their community. Your apartment is yours to use, but not to abuse. You have the freedom to make it work for you, coupled with the responsibility to keep it working for others.

Getting Along With Your Roommates (if applicable)

Living with others requires maturity, patience, open communication, willingness to compromise, and respect for others.   No matter how compatible roommates are, there is always the potential for conflict.  Culture, cleanliness, sleeping patterns, habits, and hobbies are some examples of things that may be different among roommates.  These differences may serve to be positive learning opportunities for people living together, or they may create a negative atmosphere within the apartment that may seem intolerable.  You and the attitude that you take in communicating with your roommate will determine whether or not your situation will be positive or negative.

Personal Affirmation

As members of the the 929 Apartments, we all have certain rights as residents. Please recognize that other members of the community have the same rights and that one’s rights stop where another’s begin. For this reason, it is important to learn and compromise with others in order to maintain an environment in which all are respected and have the opportunity to grow and pursue their educational and professional goals.

Community standards are established to assist in shaping our community. They protect our rights and assert the responsibilities we have to one another. As a member of our community, you agree to abide by local, state, and federal laws, as well as by these community standards which include the following statement:

I agree not to be or remain present during any violation of the Resident Handbook. My presence may infer that I condone, support or encourage a violation. I understand further that I am responsible for what behavior and activity occurs in my apartment. I understand that if I anticipate or observe a violation of the Resident Handbook, I am expected to remove myself from the situation and am strongly encouraged to report the violation. I also understand that if I am aware of a violation and choose either to not report it or lie about it, I am passively participating in the violation and may be subject to conduct proceedings.

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Affirmation and Acceptance

Resident Affirmation

As members of this community, we all have certain rights as residents. Please recognize that other members of the community have the same rights and that one's rights stop where another's begin. For this reason, it is important to learn and compromise with others in order to maintain an environment in which all are respected and have the opportunity to grow and pursue their educational and professional goals.

Community standards are established to assist in shaping our community. They protect our rights and assert the responsibilities we have to one another. As a member of our community, you agree to abide by local, state, and federal laws, as well as by these community standards which include the following statement:

I agree not to be or remain present during any violation of the Resident Handbook. My presence may infer that I condone, support or encourage a violation. I understand further that I am responsible for what behavior and activity occurs in my unit. I understand that if I anticipate or observe a violation of the Resident Handbook, I am expected to remove myself from the situation and am strongly encouraged to report the violation. I also understand that if I am aware of a violation and choose either to not report it or lie about it, I am passively participating in the violation and may be subject to adjudication.

We reserve the right to relocate a student on a temporary or permanent basis in the event of substantive conflict with other members of our community. If a resident is occupying an apartment that has vacant bed spaces, it is expected that the room is ready for their arrival at any time. Intentionally interrupting and/or preventing another resident from moving into an apartment will result in consequence, which may include relocation to a new apartment.

Thank you for taking time to read the Resident Handbook. Please remember that you are an important part of our community and we hope you invest time and interest in making this community a great place to live.

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Sign the Handbook

Thank you for viewing the 929 Apartments Resident Handbook. Please submit the acknowledgement by clicking the "Sign Handbook" link, and completing the online form and submitting your acknowledgement. Submitting the acknowledgment indicates you have read, understand, and agree to abide by all the policies, procedures and rules outlined in the Resident Handbook.

Sign Handbook 
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